Our principles
- Require valid legal authority and appropriate jurisdiction.
- Interpret requests narrowly and disclose only what is legally required.
- Challenge overbroad, unclear or unlawful demands where reasonable.
- Notify affected people before disclosure unless prohibited or an emergency makes notice inappropriate.
Content restrictions
A government request does not automatically remove content globally. Where valid local law requires restriction, we seek to limit the action to the relevant jurisdiction and identify government-request restrictions where legally permitted.
User information requests
We examine the legal basis, scope, identifiers, date range and requested data. We do not provide informal access, account passwords or technical backdoors.
Emergency requests
We may voluntarily disclose limited information when we have a good-faith basis to believe there is an imminent risk of death or serious physical injury and the request contains enough detail to assess that risk.
Transparency
When reliable reporting is available, we may publish aggregate information about government requests, disclosure rates and content restrictions, subject to legal, safety and measurement limits.
Changes to this document
We may update this document to reflect changes to Nabtap, the law or the way we protect the community. When a change is material, we will provide notice appropriate to its significance and request fresh acceptance where required.
Contact
Questions, complaints and rights requests can be sent through the Nabtap Contact Centre. Public legal enquiries may be sent to [email protected]. Formal notices must use the method stated in the relevant transaction or an official company record.