Before submitting
These Guidelines are for authorized law-enforcement and government officials. Requests must be addressed to Glemad Inc., identify the requesting authority and officer, cite the legal basis, and specify the Nabtap account and records sought.
Required information
- Official agency name, address, email and callback details.
- Signature and authority of the requesting official.
- Specific account identifiers; names alone may be insufficient.
- Precise categories of records and a reasonable date range.
- Applicable legal process and any non-disclosure basis.
Preservation
A valid preservation request may preserve existing account records for a limited period as provided by law. Preservation does not itself authorize disclosure, and it cannot recover data no longer held when the request arrives.
Emergency disclosure
Emergency requests must describe the nature of the imminent threat, the person at risk, the information sought and how it could avert harm. We verify requestor identity and assess each request individually.
Submission and authenticity
Changes to this document
We may update this document to reflect changes to Nabtap, the law or the way we protect the community. When a change is material, we will provide notice appropriate to its significance and request fresh acceptance where required.
Contact
Questions about this document can be sent through the Nabtap Contact Centre. Choose the topic that best matches your request so it reaches the appropriate team at Glemad Inc.