When verification is used
We may request identity, age or business information for verification badges, account recovery, monetization, payouts, fraud prevention, legal compliance or appeals. We do not request more than the process reasonably needs.
Data involved
- Identity or business document images and fields.
- A selfie, liveness check or other comparison signal where necessary.
- Verification result, issuing country, expiry status and fraud indicators.
- Contact and transaction information linked to the verification purpose.
Use and sharing
Identity data is used to complete the requested check, prevent abuse, protect accounts and meet legal obligations. Approved verification providers may process it under contract. We do not use identity document images for advertising.
Retention and protection
Raw identity and business documents are retained for no more than 90 days while a verification request remains open and are scheduled for deletion within seven days after a decision. Verification status, fraud indicators and access-audit records may be kept longer where needed for security, disputes and legal compliance. Access is restricted, each document view is audited and reviewer links are short-lived.
Your choice and rights
Where verification is optional, you can choose not to complete it, but the related feature may remain unavailable. You may request access, correction or deletion through the Privacy route in the Contact Centre, subject to legal and fraud-prevention exceptions.
Changes to this document
We may update this document to reflect changes to Nabtap, the law or the way we protect the community. When a change is material, we will provide notice appropriate to its significance and request fresh acceptance where required.
Contact
Questions, complaints and rights requests can be sent through the Nabtap Contact Centre. Public legal enquiries may be sent to [email protected]. Formal notices must use the method stated in the relevant transaction or an official company record.